Privacy Policy

Pet Genie ("we," "our," or "us") operates the Pet Genie mobile application (the "App"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our App.

By downloading, installing, or using Pet Genie, you agree to the collection and use of information in accordance with this policy. If you do not agree, please do not use the App.

2.1 Information You Provide

2.2 Automatically Collected Information

• Device type, operating system, and app version
• Usage data (features accessed, scan frequency)
• Crash logs and performance diagnostics
• IP address and general location (country/region level only)

2.3 Camera & Photo Access

Pet Genie requires camera access solely to capture photos of your pet for AI health analysis. Photos are processed to generate health reports and are stored securely in your account. We never access your full photo library — only photos you explicitly capture or select within the App.

We use your information to:

• Provide AI health analysis — Process pet photos through our AI models to generate health reports
• Personalize recommendations — Tailor diet, exercise, and care guides based on your pet's breed and age
• Track health history — Store past scan results so you can monitor changes over time
• Send smart care reminders — Notify you about vaccinations, check-ups, and seasonal care tips
• Improve our AI — Use anonymized, aggregated data to enhance analysis accuracy
• Provide customer support — Respond to your feedback and support requests
• Ensure app security — Detect and prevent unauthorized access or abuse

We do not sell, rent, or trade your personal information. We may share data only in the following limited circumstances:

4.1 Service Providers

4.2 Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court order or government agency).

We take your data security seriously and implement industry-standard measures to protect your information:

• Encryption in transit — All data is transmitted over HTTPS/TLS encrypted connections
• Encryption at rest — Stored data is encrypted using AES-256 encryption
• Access controls — Strict role-based access to user data among our team
• Regular audits — Periodic security reviews and vulnerability assessments

5.1 Data Retention

We retain your personal data for as long as your account is active. If you delete your account, we will delete or anonymize your personal data within 30 days, except where retention is required by law.

5.2 Data Location

Your data may be processed and stored on servers located in the United States, South Korea, or other countries where our service providers operate. We ensure appropriate safeguards are in place for international data transfers.

Depending on your location, you may have the following rights regarding your personal data:

• Access — Request a copy of the personal data we hold about you
• Correction — Request correction of inaccurate or incomplete data
• Deletion — Request deletion of your personal data ("right to be forgotten")
• Portability — Request your data in a structured, machine-readable format
• Objection — Object to certain types of data processing
• Withdraw consent — Withdraw previously given consent at any time

To exercise any of these rights, please contact us at ttimbach@gmail.com. We will respond within 30 days.

Pet Genie is not intended for use by children under the age of 13 (or the applicable age of digital consent in your jurisdiction). We do not knowingly collect personal information from children.

If we discover that we have collected personal data from a child under the applicable age, we will take immediate steps to delete that information. If you believe your child has provided us with personal data, please contact us at ttimbach@gmail.com.

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. When we make material changes:

• We will notify you via in-app notification or email
• The "Effective Date" at the top of this page will be updated
• Continued use of the App after changes constitutes your acceptance

We encourage you to review this Privacy Policy periodically for any changes.

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please reach out to us:

We aim to respond to all inquiries within 5 business days.